48 Northampton Road
Market Harborough
Leicestershire LE16 9HE
(Map and directions)

T 01858 465668 (24 hour)
F 01858 432993

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Register Your Animal

Please use this form to register your animal with us.

Your Details Title MrMrsMiss First Name Surname Email address Address Telephone Mobile

Your Animal's Details Animal's name Sex MaleFemale Neutered? Don't KnowYesNo Age Species Breed Colour Insured with  (Leave blank if not insured)

Please read the following terms and conditions

Town and Country Veterinary Centre Terms and Conditions All fees and charges for drugs, diets and other products are subject to VAT at the current rate where applicable. Fee levels are determined by the time spent on a case or on a visit, and according to the drugs, materials, consumables and diets used. Our written fee list is available on request. You will receive a detailed invoice for every consultation, visit, surgical procedure or transaction with us. Methods of Payment and Settlement All farm/equine accounts must be settled by the end of the month following the date of invoice. Small animal accounts are due for settlement at the end of the consultation, the discharge of your pet from the surgery, or upon supply of any goods. You may settle your account using any of the following: • Cash • Credit / Debit Card – Switch, Solo, Mastercard, Visa, Delta Should an account not be settled by the due date a reminder will be sent. After due notice to you the client and at the discretion of the Partners, overdue accounts will be pursued through either a Debt Collection Agency or through the Small Claims Court. Town and Country Veterinary Centre reserve the right to add further charges deemed necessary to recover the debt. Any payment returned by our bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored fully and further charges added. For new clients we will require a credit check to be conducted to satisfy us of credit worthiness and for the first visit/treatment payment is required at the time of the visit/treatment by any of the methods mentioned above. The Partners reserve the right to suspend any discounts normally applied to the client account for drugs or professional fees without notice. Failure to settle your account will result in the withdrawal of veterinary services, 7 days written notice will be given. Interest will be charged at 0.65% per calendar month on all debts outstanding past the payment due date. Estimates of Treatment Costs We will be happy to provide an approximate price for treatment of your animal(s). However, please bear in mind that any estimate given can only be approximate. An animal’s illness may not follow a conventional course, and extra fees can be incurred. Also, unexpected complications may arise. Where appropriate we will attempt to contact you to discuss additional costs should such circumstances arise. If this is not possible then the attending veterinary surgeon will perform any additional procedures which in his/her opinion are necessary. Inability to Pay If, for any reason, you are unable to settle your account as specified, we ask that you discuss the matter as soon as possible with the Practice Manager. Please note that instalments or part payments of any account may ONLY be sanctioned with the express permission of the Practice Manager. Please note that all goods and products including drugs remain the property of Town and Country Veterinary Centre until paid for in full. Complaints and Standards Town and Country Veterinary Centre strive to provide high standards of veterinary care and service. If however, you feel that there is something you wish to discuss please write to the Practice Manager. Ownership of Records Case records including radiographs and similar documents are the property of, and will be retained by Town and Country Veterinary Centre. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case. Repeat Prescriptions Please give at least 48 hours notice when you need a repeat prescription. These need to be authorised by a veterinary surgeon before the drugs can be dispensed. A vet will need to see your horse at least every 6 months. We endeavour to be very competitive with our drug pricing, however you may wish to purchase your drugs elsewhere. A prescription can be provided on request but notice may be required. A reasonable fee to cover our costs in providing a prescription will be charged. Special Orders and Non Returnable Items Any items not normally stocked by the Practice that have to ordered specially form a wholesaler or other third party, which are subsequently not required will be charged to your account unless we are able to find another purchaser. Because of rules laid down by the National Office of Animal Health and the VMD, wholesalers will not accept returned vaccine. Consequently, we are unable to make refunds for these products if not collected or if returned to the Practice, even when unused. Insurance It is your responsibility to settle your account. The Practice will give every assistance in the prompt completion of insurance claim forms, but you, the client, are primarily responsible for any fee. Terms and Conditions By agreeing to these Terms and Conditions, Town and Country Veterinary Centre reserve the right to amend them as and when necessary without prior consultation with the client. A written copy of the current Terms and Conditions will be available on request.

I accept the terms and conditions